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Frequently Asked Questions:

For Booking:

Yes, every host has a cancellation policy for their specific experience. If you would like to cancel, make sure you adhere to the cancellation policy.

First create an account which is free forever, then browse the listed experiences, click on the one you would like to book, choose the desired date & time, and complete the payment.

Transportation is not provided through our platform. It can be arranged with the host depending on their availability.

After booking, your chosen host will receive an email with the details of your booking – once approved you will receive an email with your booking confirmation and receipt. 

Yes, while online payment on our platform is extremely safe, we do offer a cash payment method


For Curators:

As you go through the process of creating your host account, you will be asked to attach a photo of your government ID (driver’s license, national identity card, passport) to help us verify your identity.

By providing your identification information you help build trust in Viavii’s host community.

Your ID will never be shared with anyone and it is used for your own safety.

Absolutely, you can host either in-person or online experiences, or both! It’s completely up to you

Hosts will be asked to set up a cancellation policy, so if a customer wants to cancel a booking, they will have to notify us according to the policy. Based on the given timeframe, we will then decide on a full or partial refund, or no refund

You will need to notify both us and the customer according to the agreed upon cancellation policy

Hosting with us is very flexible, you can do it for as long and as often as you prefer depending on your own schedule and lifestyle

People are looking for affordable but meaningful experiences, so try to balance that with your income and expenses as well. A good way to start is at a low price, and change the price as you go.

Regularly keeping in touch with our hosts is a priority. You can contact us via [email protected] to ask any questions or request a meeting, or send us a WhatsApp message 

Yes, as a host you will have access to a host profile where you’ll be free to add, or remove experiences. You can also make changes to your profile at all times

Yes, you can add as many online and/or experiences as you like

 

There is a cash payment option available, the customer would directly pay at the experience location. The host is expected to pay Viavii’s portion according to the agreed time frame.